Client Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details Email [email protected]

What information we collect, use, and why

We collect or use the following information to contact you regarding a booking confirmation, an appointment reminder or following up after your treatment:

Names and contact details
Date of birth
Records of consent, where appropriate

We collect or use the following information to ensure we have the right information to assess your suitability for treatment, to complete the appropriate treatment, for a referral to GP or other healthcare practitioners if deemed necessary:

Names and contact details
Date of birth
Records of consent, where appropriate
Health information (including medications, allergies and health conditions)
Records of meetings and decisions

Lawful bases

Our lawful bases for collecting or using personal to contact you regarding a booking confirmation, an appointment reminder or following up after your treatment are: Contract

Our lawful bases for collecting or using personal information to ensure we have the right information to assess your suitability for treatment, to complete the appropriate treatment, for a referral to GP or other healthcare practitioners if deemed necessary are: Contract

Where we get personal information from: People directly

How long we keep information: 7 years.
In the case of minors records will be kept for 7 years after they reach the age of 18.

Who we share information with: Data processors Cliniko. This data processor does the following activities for us: Clinic Management software

Sharing information outside the UK: Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights: Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

Last updated 25 June 2024